Job Description
Take the helm as IT Service Desk Manager at Thales, leading technical support operations in Ottawa or Montréal. Drive efficiency and service quality with ITIL principles and a focus on collaboration.
In this critical role, you will manage the IT Service Desk, ensuring top-notch service delivery across the Canadian region. Your leadership will promote a respectful culture while implementing Agile techniques for enhanced responsiveness and operational improvements. Collaborate closely with business stakeholders to align IT services with organizational needs and employee satisfaction goals.
Key Responsibilities:
• Direct and develop Service Desk staff for improved performance
• Ensure swift resolution of incidents and adherence to SLAs
• Build strong partnerships with internal stakeholders
• Optimize service delivery using Lean methodologies
• Administer and enhance ITIL-based processes
Requirements:
• Bachelor’s degree in IT or related discipline
• 5+ years ...
In this critical role, you will manage the IT Service Desk, ensuring top-notch service delivery across the Canadian region. Your leadership will promote a respectful culture while implementing Agile techniques for enhanced responsiveness and operational improvements. Collaborate closely with business stakeholders to align IT services with organizational needs and employee satisfaction goals.
Key Responsibilities:
• Direct and develop Service Desk staff for improved performance
• Ensure swift resolution of incidents and adherence to SLAs
• Build strong partnerships with internal stakeholders
• Optimize service delivery using Lean methodologies
• Administer and enhance ITIL-based processes
Requirements:
• Bachelor’s degree in IT or related discipline
• 5+ years ...
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