Thai Bilingual CSR

Position Summary:

The Customer Service Representative's main objective is to provide top of the line customer service in resolving issues fast and in an accurate manner.

Roles and Responsibilities:

• Provide assistance to customers and solve their cases
• Analyze customer issues and provide solutions according to the account procedures and guidelines
• Provide customer care when necessary
• Keep updated knowledge of account’s policies and products
• Maintain adequate proficiency in products and platforms supported
• Read and ensure understanding of new or actualized policies, procedures and products
• Communicate with the supervisor, team members and other teams regarding problems, solutions and trends
• Keep account information confidential, protect it from unauthorized use, ensure it remains in Account area only (use of pen-drives, removable drives, printed mater...