Territory Manager Customer Experience

We are looking for a driven Territory Manager - Customer Experience to take ownership of service quality and process implementation in the field. This role requires a balance of commercial acumen and technical expertise to resolve complex challenges and establish a culture of First Time Right & Delight Quotient. The Impact You Will Make This role is responsible for driving the implementation of the Balanced Scorecard approach across the network, focusing on: Service & Parts Growth: Maximizing dealer service revenue and profitability by promoting Hero Genuine Parts (HGP) and Hero Genuine Oil penetration. Key metrics include paid service retention and lost customer recovery. Technical Excellence: Deploying product countermeasures, conducting root cause analysis of escalated complaints, and ensuring proper technical training is delivered to the workshop team. Process Adherence : Ensuring strict implementation of Standard Operating Procedures (SOPs) for enhanced service business and custom...