Terminal Support Specialist

Key Responsibilities

You will be responsible for responding to support incidents as reported by the helpdesk for the general computing environment, including (but not limited to) desktop and mobile computing hardware and software, network systems, business systems and server infrastructure. This role also provides hands‑on, on‑site technical support for specialized computing systems integrated into heavy machinery throughout the terminal, encompassing both indoor and outdoor environments across all seasonal conditions. Where appropriate the individual will co‑ordinate and escalate issues to the appropriate 3 rd level support and / or external vendor resources.

You will be responsible for the following:

• Act as the primary point of contact to support the desktop and yard equipment in GCT’s lower mainland sites: Deltaport, Vanterm and downtown Vancouver.
• Respond physically to site when appropriate to diagnose, repair, and maintain computer s...