Job Description

Job Description

TERMINALSERVICE AGENT

Nanaimo Harbour

Seasonal

The opportunity

We are seeking individuals who are passionate about providing amazing customer service while prioritizing safety and creating a positive environment. 

Reporting to the Terminal Operations Supervisor, Terminal Service Agentsare responsible for: 

  • Calculating and processing fares; selling media; processing reservations; preparing and auditing media sales records and revenue reports; ordering and checking change orders; and preparing cash floats and deposits. 
  • Providing fare, schedule and procedural information to customers; listening to customers’ complaints and requests; resolving or referring to appropriate resource; and applying the Service Interruption Plan as required.
  • Cleaning terminal buildings and grounds including washing and waxing floors/walls, washing windows, vacuuming, dusting, and cleaning washrooms; repl...

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