Tenant Relations Officer

Job Description
Department
Galleria-Mall Operations
Employee Type
Probationary
The Tenant Relations Officer acts as the primary liaison between the shopping mall management and its tenants. This role ensures tenant satisfaction, addresses concerns, and supports tenants in achieving optimal business performance while adhering to mall standards and regulations. The Tenant Relations Officer contributes to creating a harmonious and productive relationship between the mall and its tenants, driving overall success and customer satisfaction.
Key Responsibilities Qualifications: Key Competencies:
Tenant Communication and Support
Serve as the main point of contact for tenants, addressing inquiries, concerns, and operational issues promptly.
Facilitate regular communication and meetings with tenants to gather feedback and share updates on mall activities, policies, and events.
Provide guidance to tenants on mall regulations, operational procedures, and compliance r...