Job Description

Overview

Location: Edinburgh (Office-based)

Pay: £13.50 per hour + holiday pay accrual

Duration: Until 31st July - with possibility of extension

Hours: 37.5 hours per week, rota basis

Requirement: Valid DBS certificate

About the Role

We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day to day processing of visa applications and renewals . You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

What You'll Be Doing

  • Greeting and assisting customers throughout the application process
  • Supporting applicants with completing and checking forms
  • Collecting biometric data and required documentation
  • Following structured administrative and filing procedures
  • Using a computer-based syste...

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