Temporary, Client Services Advisor

WHAT WE HAVE TO OFFER:The Client Services Advisor will report to the Client Services Coordinator, and collaborate with Client Care team, and retail to offer the best-in-class experience to our clients. This role will be cross functional with after-care and retail.This role is located in Campo Belo, São Paulo and it is a temporary contract for 6 months with possibility of renewal.YOUR RESPONSIBILTIES:Deliver superior, personalized post-sales customer service to address client inquiries via all available channels such as telephone, e-mail and SLAs for customer-related contacts and troubleshoot customer facing issues in a timely manner.Provide qualitative and quantitative feedback to internal teams.Foster customer relationships and deliver a positive experience throughout the post-purchase journey across all omnichannel activities.Proactively clientele utilizing in-depth product and process knowledge to deliver an exceptional customer service experience.Manage sales orders on a daily bas...