Job Description
Position Summary:
The Quality Assurance Supervisor is an integral member of the Fedcap Canada team whose role is to oversee and support the organization through Quality Assurance (QA) and Compliance-related activities. Working in conjunction with the Director of Support Services, this role ensures compliance with regulatory governance and ethical standards across areas such as environmental workplace safety, program operations, client complaints, data privacy, finance, and staff development and training.
What You'll Do:
Auditing & Quality Implementation
+ Develop and initiate auditing systems, quality assurance tools, processes, and methods for evaluating the efficiency and effectiveness of Service Provider program operations and performance management with the goal of near 100% compliance.
+ Coordinate and oversee internal/external auditing activities, including file checks, onsite visits, pre-audit checks, and follow-up activitie...
The Quality Assurance Supervisor is an integral member of the Fedcap Canada team whose role is to oversee and support the organization through Quality Assurance (QA) and Compliance-related activities. Working in conjunction with the Director of Support Services, this role ensures compliance with regulatory governance and ethical standards across areas such as environmental workplace safety, program operations, client complaints, data privacy, finance, and staff development and training.
What You'll Do:
Auditing & Quality Implementation
+ Develop and initiate auditing systems, quality assurance tools, processes, and methods for evaluating the efficiency and effectiveness of Service Provider program operations and performance management with the goal of near 100% compliance.
+ Coordinate and oversee internal/external auditing activities, including file checks, onsite visits, pre-audit checks, and follow-up activitie...
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