Job Description

Overview

Who you'll be working for

Telco Industry

What requirements you'll need to be eligible

Job Requirements


- Min Diploma , Higher Nitec with Admin experience can send


- Proficient in MS Office (Excel, Pivot Table, PowerPoint)


- Good command of English 


- Proactive, positive disposition

What you'll be doing on the job

Job Description

  • Tracking and monitoring to ensure daily operations are seamless and adhere to the agreed KPIs and reporting format.

  • Working with the respective project manager(s) to plan and explore implement/deploy programs

  • Overall, in charge for the entire program management (internal / external)

  • Monitor and analyse/classification contact centre stats including NPS and all automation / call interactions and how to improve the accuracy and CX

  • Facilitate new use...

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