Job Description

Overview

The Customer Support Service Representative will work as part of a South team selling service plans & spares to Waters customers. He or she will pro-actively renew service plans using SAP tools and associated databases, reviewing with field service managers or engineers, and by direct communication with the customer via telephone and email. He/she will be responsible for a team and individual goal for service plans and perform other duties as related to service. Involvement in service-related projects will be part of the overall team's contribution to the Service Organization.

This is 6 months contract role on 3rd party payroll. Location: Peenya (Bangalore). 3-4 days hybrid work mode is mandatory.

Responsibilities

Responsibilities:

  • Maintaining list of accounts and AMC renewal history.
  • Daily use of SPMS to track renewals and opportunities. Spares, Consumables opportunities.
  • Calling cust...

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