Tembo It Services Officer (Based In Any Ocba Hub), Barcelona

TEMBO IT Services Officer (Based in any OCBA HUB) Desplácese hacia abajo para encontrar los detalles completos de la oferta de trabajo, incluyendo la experiencia requerida y las funciones y tareas asociadas. MAIN PURPOSE S/he is responsible for the efficient and effective day-to-day resolution of support tickets, ensuring a high level of user satisfaction by providing timely and accurate technical assistance. Supports the delivery of consistent and high-quality IT services by following established procedures and reporting lines. Support Tembo Team and internal stakeholders in the development of projects and services to ensure the alignment of functional and technical requirements. JOB OVERVIEW The Tembo IT Services Officer provides first line IT support to users of Tembo s digital learning platform. Reporting to the Tembo IT Services Coordinator, the role handles day to day support requests, ensures accurate ticket management, and delivers timely resolutions to common technical issues....