Telephony Data Analyst

Selene Holdings is a business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

The Telephony Data Analyst is responsible for delivering actionable contact center reporting, analytics, and business intelligence that support operational decision‑making, workforce optimization, and performance management. This role serves as a key partner between Contact Center Operations, Reporting & Analytics, Technology, Workforce Management, and Leadership teams to ensure the organiz...