Telephony Application Manager

Salary: £35,000 - 35,000 per year

Requirements:

• Demonstrable experience administering a telephony platform in a corporate environment
• Practical experience designing and configuring call flows
• Ability to diagnose and coordinate resolution of application and service issues using logs, monitoring, and structured troubleshooting
• Experience managing third-party suppliers, including SLAs, escalations, and service reviews
• Understanding of access, security, and compliance controls for telephony applications
• Strong stakeholder communication skills, with the ability to translate technical issues into clear business updates
• Knowledge of contact centre platform integrations, such as CRM integrations
• Knowledge of IT service management practices, including incident, problem, change, and release management
• Knowledge of contact centre workforce management, reporting tooling, and outbou...