Telephone Operator

**Additional Information**
**Job Number**********
**Job Category**Rooms & Guest Services Operations
**Location**Sheraton Maria Isabel Mexico City Reforma, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Ciudad de Mexico, Mexico, ****
**Schedule**Full Time
**Located Remotely?
**N
**Position Type** Non-Management
***
Answer, record, log, and process all guest calls, requests, questions, or concerns.
Operate telephone switchboard station.
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
Advise guest of any messages received.
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message.
Receive, record, and relay messages accurately, completely, and legibly.
Activate/deactivate guest room message lights as appropriate.
Instruct guests on how to access the inte...