Telecoms Technical Support Engineer

Overview
A technology services provider is looking for a Telecoms Technical Support Engineer to deliver remote installations and ongoing technical support for SME customers. This role is customer-facing and suited to someone confident with telecoms, networking, and remote troubleshooting.

Key Responsibilities

• Remotely install and configure telephony, connectivity, and related systems
• Deliver live training sessions to customers following installation
• Provide ongoing remote technical support and fault resolution
• Diagnose and resolve telephony, broadband, router, and network issues
• Maintain accurate records of installations and support activity
• Work closely with internal teams to improve customer experience
• Ensure service level agreements and customer expectations are met
• Configure routers and network equipment for upgrades and new services

Skills & Experience

• Experience with ...