Telecommunications Customer Experience Specialist

WE ARE ACTIVELY LOOKING FOR: Telecommunications Customer Experience Specialist

We are looking for a customer-focused Telecommunications Customer Experience Specialist to provide exceptional support to customers by handling account inquiries, billing concerns, technical issues, and service requests. If you have excellent communication skills and enjoy helping customers, we'd love to hear from you!

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with billing concerns, account updates, service activations, and technical support.
• Resolve customer issues efficiently while ensuring a positive customer experience.
• Recommend appropriate products, services, or solutions based on customer needs.
• Maintain accurate records of customer interactions.
• Meet quality, productivity, and customer satisfaction targets.

Qualifications: