Job Description

Overview

ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3)  to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory. 

Responsibilities

  • Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients – clearly demonstrating “Service Excellence”
  • Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times
  • Prioritizing and planning of assigned service calls
  • Communicating updates associated with assigned service calls
  • Escalating probl...

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