Telecalling || Collection Process

Key Responsibilities:

• Debt Collection:
• Make outbound calls to customers with overdue payments to remind them of their outstanding dues.
• Negotiate with customers to establish repayment plans and assist them in clearing their debts.
• Follow up on pending collections and ensure customers adhere to agreed payment schedules.
• Escalate accounts to higher authorities when necessary and in accordance with company policies.
• Customer Interaction:
• Communicate effectively with customers to understand their payment issues and offer feasible repayment options.
• Maintain a polite, professional, and empathetic approach when dealing with customers, especially those facing financial difficulties.
• Resolve payment disputes, clarify billing concerns, and answ...