Telecaller

Job Title: Tele Sales Associate / Assistant City Manager

Location: Ballygunge Place, Kolkata

Employment Type: Full-time (Work from Office)

Reporting To: Chief Operating Officer / City Manager

Key Responsibilities

• Engage with potential and existing customers, provide product or service information, answer queries, and address concerns in a friendly and professional manner.
• Respond to customer inquiries and concerns via call and live chat promptly and accurately
• Generate sales from leads & repeats coming from various sources including but not limited to social media, app, website, referrals, phone calls, WhatsApp, etc.
• ·Assist customers in placing orders, navigating the app, and resolving issues.
• Ensure that a lead is responded within 15 mins of booking and close the lead at no more than 45 mins from placing of enquiry.
• Maintain accurate and up-to-date records of ...