Job Description
Schedule: Monday - Friday (07:00 AM - 04:00 PM PHT)
What are we looking for?
Essential
Skills Required:
Experience: Minimum 3 years of customer-facing experience in a Technology Support or Help Desk role, ideally supporting a SaaS platform.
Level 1/2 Proficiency: Proven experience working in a multi-leveled support team that is geographically distributed.
Communication: Excellent oral, written, and presentation skills; able to translate complex technical issues into clear, empathetic language for non-technical users.
Technical Aptitude: A technically minded approach—the ability to jump into a new platform and understand it within a short period.
Agility: Ability to operate and succeed in an agile, cross-functional environment.
Desirable
Industry Knowledge: Experience in a lending environment (home loans, asset finance, banking).
Tooling: Experience with Freshdesk, Talkdesk, Postman, Salesforce/Hubspot, and ClickUp.
Technical Competencies
Log Analy...
What are we looking for?
Essential
Skills Required:
Experience: Minimum 3 years of customer-facing experience in a Technology Support or Help Desk role, ideally supporting a SaaS platform.
Level 1/2 Proficiency: Proven experience working in a multi-leveled support team that is geographically distributed.
Communication: Excellent oral, written, and presentation skills; able to translate complex technical issues into clear, empathetic language for non-technical users.
Technical Aptitude: A technically minded approach—the ability to jump into a new platform and understand it within a short period.
Agility: Ability to operate and succeed in an agile, cross-functional environment.
Desirable
Industry Knowledge: Experience in a lending environment (home loans, asset finance, banking).
Tooling: Experience with Freshdesk, Talkdesk, Postman, Salesforce/Hubspot, and ClickUp.
Technical Competencies
Log Analy...
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