Technology Support Operations (GTS)-Engineer I

FICO (NYSE: FICO)   is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

“Come join our dynamic and talented GTS operations team in a hands-on technical role where you will provide first level support for FICO IT infrastructure” – Senior Manager, GTS Operations

What You’ll Contribute

• Provide first level support for IT Infrastructure Incident Resolution & Incident Escalation.
• Complete requests and perform scheduled tasks for technical systems located in multiple geographical regions from the dedicated local command center.
• Use the breadth & depth of technical knowledge to solve complex problems.
• Solve/escalate issues within agreed SLA/OLA.
• Prioritize incident tickets and document all pertinent incident information as per defined guidelin...