Job Description

Job Description:

  • The Technology Support Coordinator is responsible for overseeing daily IT support operations, managing support staff, ensuring service excellence, and serving as the primary escalation point for customer service-related issues.

  • This role collaborates with IT leadership and cross-functional teams to improve processes, maintain service quality, and ensure SLA compliance.


Requirement/Must Have:


  • High school diploma or equivalent.

  • Minimum two years of customer service and quality assurance experience.

  • Minimum one year of supervisory experience managing staff and projects.

  • Experience using ticketing systems to manage support requests and monitor trends.

  • Strong technical troubleshooting skills for hardware and software issues.

  • Understanding of help desk ...

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