Job Description
**Job Description:**
The CFS Support – Senior is responsible for providing accurate and timely solutions to issues related to computer hardware, peripherals, printers, operating systems, software applications, networking, telecommunications, and video conferencing. This role involves direct customer support, answering questions, providing feedback, resolving incidents, and fulfilling service requests according to Service Level Agreements. The position also includes training and directing support levels. The candidate must be able to work rotating and prolonged shifts of up to 12 hours. Additionally, the role promotes the mission, vision, and values of Intermountain and adheres to service behavior standards.
This position is fully onsite | Schedule: Monday - Friday, 8AM - 5PM with on-call rotation.
***Prefer candidates with Tier 2 Support, A+ certification, & 5 years of experience.**
**Essential Functions**
+ Monitor, troubleshoot and resolve syste...
The CFS Support – Senior is responsible for providing accurate and timely solutions to issues related to computer hardware, peripherals, printers, operating systems, software applications, networking, telecommunications, and video conferencing. This role involves direct customer support, answering questions, providing feedback, resolving incidents, and fulfilling service requests according to Service Level Agreements. The position also includes training and directing support levels. The candidate must be able to work rotating and prolonged shifts of up to 12 hours. Additionally, the role promotes the mission, vision, and values of Intermountain and adheres to service behavior standards.
This position is fully onsite | Schedule: Monday - Friday, 8AM - 5PM with on-call rotation.
***Prefer candidates with Tier 2 Support, A+ certification, & 5 years of experience.**
**Essential Functions**
+ Monitor, troubleshoot and resolve syste...
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