Job Description

  • Administer, configure, and develop on the ServiceNow platform to support ITSM, ITOM, HRSD, and other business processes.

  • Design and implement custom applications and integrations using ServiceNow Studio and scripting tools.

  • Maintain the health of the CMDB and ensure data integrity through Discovery and integrations.

  • Collaborate with stakeholders to gather requirements and translate them into technical solutions.

  • Manage user roles, groups, and access controls (ACLs) to ensure secure and appropriate access.

  • Monitor system performance and conduct regular maintenance, upgrades, and patching.

  • Develop and maintain workflows, business rules, UI policies, client/server scripts, and notifications.

  • Provide technical support, troubleshoot issues, and resolve incidents related to the ServiceNow platform.

  • Create and maintain documentation for config...

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