Job Description
We are seeking a Salesforce Business Analyst that will serve as the connective tissue between our US business stakeholders and a globally distributed Salesforce engineering team. This role will be the first line of communication for business stakeholders, and the last checkpoint before work reaches the engineering team. The ideal candidate is an organized, process-driven communicator with Salesforce knowledge and the instincts of a delivery-focused Agile practitioner.
**What you will do**
+ Own backlog and ticket management across Azure DevOps (ADO), Jira, and ServiceNow — ensuring all tickets are created, prioritized, updated, and closed with accuracy and within defined SLAs.
+ Enforce ticket hygiene standards and maintain a single source of truth for work status accessible to both US and IST team members.
+ Partner with US business stakeholders across Sales, Operations, Marketing, and Product to elicit, document, and validate requirements.
**What you will do**
+ Own backlog and ticket management across Azure DevOps (ADO), Jira, and ServiceNow — ensuring all tickets are created, prioritized, updated, and closed with accuracy and within defined SLAs.
+ Enforce ticket hygiene standards and maintain a single source of truth for work status accessible to both US and IST team members.
+ Partner with US business stakeholders across Sales, Operations, Marketing, and Product to elicit, document, and validate requirements.
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