Job Description
The Conversational AI team is seeking a results-oriented Product Manager to help own the product strategy, roadmap, and execution for our Chat Agent Desktop. This individual will be passionate about creating best-in-class tools and experiences for our contact center agents.
The Product Manager will work closely with the Chat Agent Operations team to understand their needs and pain points. They will partner with our strategic chat/chatbot vendor to prioritize and deliver updates, enhancements, and new features for the agent desktop platform. This role involves deep collaboration with internal engineering teams, data and analytics partners, and risk management stakeholders to ensure the platform is robust, efficient, and compliant.
This individual will be instrumental in shaping the tools our agents use every day, directly impacting their efficiency and the quality of service provided to our customers.
**Responsibilities:**
+ **Stakeholder & Vendor Ma...
The Product Manager will work closely with the Chat Agent Operations team to understand their needs and pain points. They will partner with our strategic chat/chatbot vendor to prioritize and deliver updates, enhancements, and new features for the agent desktop platform. This role involves deep collaboration with internal engineering teams, data and analytics partners, and risk management stakeholders to ensure the platform is robust, efficient, and compliant.
This individual will be instrumental in shaping the tools our agents use every day, directly impacting their efficiency and the quality of service provided to our customers.
**Responsibilities:**
+ **Stakeholder & Vendor Ma...
Ready to Apply?
Take the next step in your AI career. Submit your application to Citigroup today.
Submit Application