Technology Lead

Job Description

Infosys is seeking Desktop Support Engineers. This role will be responsible for:

• Point of contact for user problems with hardware and software, including printer support (on site/remote/by phone).
• Responding to client support requests raised through ITSM tool/emails.
• Troubleshooting hardware and software issues on laptops, desktops, workstations etc. and maintain optimum performance.
• Address customer requests for installation, configuration, test, maintenance of hardware and software components.
• Support root cause analysis of equipment problems and provide effective diagnosis, respond to customer requests via phone and e-mail in a timely and accurate manner.
• Installing and upgrading operating systems and computer software and visiting the client’s desk when needed.
• The position is full-time employment with Infosys and will be based at the client's location mentioned below.