Technology Customer Support Representative

Overview
We are seeking a Technology Support Professional who is passionate about the financial services industry and delivering exceptional client experiences. In this role, you will provide end-to-end technical support to a client base of sophisticated financial professionals, ensuring seamless navigation and use of proprietary financial technology platforms and related applications.
This position requires a strong blend of technical troubleshooting, customer service, and the ability to communicate complex information in a clear, concise way.
Key Responsibilities

+ Provide technical support to financial professionals, assisting with navigation and troubleshooting of proprietary and third-party software, office applications, and web browsers

+ Drive first-contact resolution by guiding users through systems, processes, and technology platforms

+ Maintain working knowledge of all supported products and clearly explain features, differences, and use ca...