Technology Customer Support Manager Edmonton Zone

Technology Customer Support Manager Edmonton Zone

As a Manager within Technology Client Support Services, you will lead the delivery of reliable, high quality IT support in a fast paced, changing environment. This role focuses on client relationships, service excellence, and team leadership. Success requires the ability to manage priorities, drive change, and align services with organizational and provincial IT strategies.

Key Responsibilities

• Lead multiple‑skill support teams and manage staff throughout the Edmonton zone.
• Prioritize and respond to client requests and manage escalated support issues.
• Drive continuous service improvement and operational efficiency.
• Ensure IT services support a complex healthcare environment, including clinical workflows and patient care.
• Lead geographically distributed client support teams to deliver reliable, responsive desktop and end‑user IT services.
• Build stro...