Technician Support Co-Ordinator

Position Summary
Industry:
IT & Internet

Job category:
Call Centre and Telesales

Location:
Gauteng

Contract:
Permanent

Remuneration:
Market Related

EE position:
Yes

Introduction
The primary objective of a Technician Support Co-Ordinator is to uphold exceptional customer service standards for both Consumer and Corporate Technicians by ensuring optimal scheduling and efficient resolution of customer queries. The successful candidate will manage inquiries and complaints in a professional, competent, and timely manner, adhering to Tracker's quality standards, values, and established Standard Operating Procedures (SOPs), while thriving in a fast-paced, high-pressure environment.

Job Description

• Serve as the primary point of contact for Technicians across local and national regions, providing comprehensive support as required.
• Assist Technicians in resolving issues related to product or vehicle i...