Technician Onsite Support

Overview

Join to apply for the Technician Onsite Support role at AVI‑SPL Canada.

WHAT YOU’LL DO

The Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premise support for AVI‑SPL customers at customer site(s) with the end goals of delivering a world‑class Customer Service experience.

Day‑To‑Day Responsibilities

• End User/White Glove Support: Scheduled in‑room meeting support for special events or end users requiring audio‑visual operator support prior to and during the meetings. Assist the client with Concierge services (Large scale user training, Livestream Events, Encore, etc.)
• End User Support/Incident Management: Direct in‑room support in response to user reported incidents, as well as escalation management to the client, or AVI‑SPL’s Subject Matter Experts. Manage incidents using the client case ticketing system and, when applicable, t...