Job Description

Your role

The Critical Engineering Technician is responsible for executing Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterruptedcustomerinfrastructureoperationwhileaddressinginternalrequeststomaintainthecleanliness, tidiness, and safety of the data center environment. Secondary focus is the training of Engineers in Remote hands functions and also support Engineering Operations when required.

What you'll do

Customer Support and Technical Interventions:

  • Provides technical customer service support and carries out operational technical interventions requested by clients.
  • Handles Remote Hands requests of customers according to instructions of the supervisor which includes:Customer equipment migration through labeling, installations, documentation, and testingAdvanced emergency troubleshooting and maintenan...

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