Job Description

Your role

You will handle customer requests and enable the operational continuity of the customer infrastructure. Customer requests include Remote Hands . migration, maintenance, troubleshooting, installation, configuration) and Cross Connect (. installations, deinstallations, documentation, testing) requests. The position has a major impact on customer satisfaction, by meeting SLA’s and good communication.

  • Uphold company safety policies, operational efficiency, and core values. 
  • Provide technical customer service support and perform operational technical interventions for clients, including handling Remote Hands requests.
  • Assist in the implementation of technical projects and support activities, including setup, deinstallation, and documentation of equipment. 
  • Responsible for drafting and ensuring the execution of assigned Operational procedures & processes, including Risk Assessment Method Statements (RAMS), Maintenance Operatin...

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