TECHNICIAN, HELPDESK, II

Job Summary

GENERAL DESCRIPTION:

This position is the key escalation for remote users support and inquiries. This position is tasked with assisting remote users from an IT desktop perspective and balancing that work with assisting traditional site-based end-users. This role is the last line of defense for incidents and requests. This position will solve problems which are interfering with the users’ ability to perform their job duties. Will ensure that help is given to these departments and users as quickly and efficiently as possible.
Also, this position will provide user guidance and first level support by assisting with incident resolution. You must be able to provide solid customer service in a demanding environment and have strong interpersonal and communication skills to effectively communicate with end users. Qualified candidates are able to translate technical jargon and concepts to non-technical users. Specifically in this scope, you...