technician, computer, end user

Overview:

TECHNICIAN, COMPUTER, END USER
Role: TECHNICIAN, COMPUTER, END USER

The Technician, Computer, End User I, under general supervision of the Supervisor, IT Operations, performs basic technical and administrative work in the maintenance and installation of new and existing personal computer systems, mainly for users who are working from home. Performs level 1 triage and provides remote support for Desktop, Software, Telecom, Systems, and Networking teams. Works on lower‑complexity end‑user support. Trains end users in the use of Qualfon equipment and software.

Responsibilities:

Tasks and Responsibilities

• Troubleshoots and configures personal computer hardware, software applications, and peripherals.
• Provides support to all remote workers.
• Troubleshoots remote connectivity issues.
• Assists with voice quality issues for remote staff.
• Installs and configures Microsoft technologies based on Qualfon be...