Technician, Cloud Support and Services

We simplify business IT with cloud technology so clients can focus on what matters—making people’s lives better. Learn more :

Responsibilities

Here's how you will contribute to the success of the company

• Assist and provide technical support by phone and email.
• Provide analysis to resolve technical issues related to our products; notably Azure, Cloud Performance, other related cloud services & Microsoft 365
• Reviewing reports to maintain the performance of physical and virtual environments through system monitoring.
• Participate in scheduled maintenances on IT related devices.
• Collaborate with the IT Operations team to set up and improve projects.
• Take part in migration projects.
• Lead customers through service configurations.
• Apply strong customer service skills to exceed client expectations.We always put our partners' happiness first.
• Deliver and follow up on pro...