Job Description
•Commissions pumps, pump control panels and other machines on site according to manufacturer’s instructions
• Does electrical, hydraulic and mechanical repair work at customer sites or in the workshop following a service call (according to manufacturer’s instructions)
• Helps the manager responsible for external service develop a preventive maintenance program for our products to offer customers
• Drafts service reports and sends them to customers
• Evaluates the repair to be done at the customer site or in the workshop
• Provides training on the product purchased
• Drafts reports of visits after a repair or a visit to the customer
• Creates a bid when the technician is at the customer’s to provide an estimate for the repair, maintenance and parts
• Creates a list of parts for a customer order
• Answers phone calls with technical questions about pumps
• Follows up on warranties in the event of a problem
• Does electrical, hydraulic and mechanical repair work at customer sites or in the workshop following a service call (according to manufacturer’s instructions)
• Helps the manager responsible for external service develop a preventive maintenance program for our products to offer customers
• Drafts service reports and sends them to customers
• Evaluates the repair to be done at the customer site or in the workshop
• Provides training on the product purchased
• Drafts reports of visits after a repair or a visit to the customer
• Creates a bid when the technician is at the customer’s to provide an estimate for the repair, maintenance and parts
• Creates a list of parts for a customer order
• Answers phone calls with technical questions about pumps
• Follows up on warranties in the event of a problem
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