Technician 1, Service Assurance, Managed Services, Comcast Business

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

**Job Summary**

This job entails managing inbound customer repair requests and maintaining ticket queues for managed services. It involves interfacing with partners to resolve customer issues, providing updates, and ensuring effective communication. The role requires troubleshooting skills, adherence to performance standards, and the ability to use various tools to ...