Job Description

Requirements

 Description and Requirements

  • 5+ years of proven experience, ideally within a service delivery or software testing environment.
  • Create, review, and maintain high-quality technical documentation for service delivery and testing processes, procedures, tools, and systems.
  • Develop clear and concise test case documentation, test reports, process workflows, and user guides.
  • Document the overall testing life cycle, including test planning, test execution, and defect tracking, ensuring that documentation is aligned with the organization's standards.
  • Create and update knowledge base articles and FAQs related to service delivery and testing.
  • Work closely with engineers, product owners, and service delivery managers to capture technical requirements and workflows.
  • Collaborate with cross-functional teams, including developers, quality assurance, and project managem...

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