Job Description

Core Competencies

  • Write, publish, and maintain high-quality technical content for online and print formats, including written, video, and graphical materials (e.g., diagrams, flowcharts)
  • Manage documentation production and publishing workflows
  • Collaborate with engineers, product managers, field teams, and repair technicians
  • Identify user needs, use cases, and success metrics to prioritize content
  • Audit existing documentation against current processes and update as needed
  • Capture knowledge, decisions, and processes in a clear, user-friendly format

    • Additional Responsibilities

  • Help Center & Knowledge Base Management
  • Manage and maintain multiple help centers and knowledge bases
  • Ensure content accuracy, structure, discoverability, and usability
  • Apply SEO best practices to improve content visibility and user experience
    • Documentation Creation & Maintenance
  • C...

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