Technical Training Specialist II

Job Duties

• Provide technical product and procedural training, both in person and virtually, to Resideo customers, channel partners, and internal technical support teams, supporting new-hire onboarding, new product introductions, conversions, wallet-share growth, and maintenance of existing business.
• Effectively manage relationships with Resideo Sales, Contractors, Distributors, and other Channel Partners.
• Act as a focal point for real-time Technical Support feedback on product performance for Resideo products, spanning the gap between customer, technical support, quality, and engineering as needed.
• Actively participate in new product BETA testing, evaluations, and launches for new products, services and feature sets.
• Contribute to and help with the development of new training content and the improvement or updating of existing content.
• Document, capture and report on non-typical product performance and customer is...