Technical Team Lead

Location - Vadodara, Gujarat.

Experience - Overall 6 Years, 2 years relevant in Team leading

Shift Timings - General Shifts

Job Description

Lead and manage a team of end-user support professionals, fostering a collaborative and high-performance environment.

Oversee the end-to-end delivery of technical assistance, troubleshooting, and user-focused solutions, ensuring timely resolution of issues.

Establish, monitor, and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to maintain service quality.

Serve as the final escalation point for complex technical issues related to hardware, software, peripherals, and network support.

Develop, document, and maintain Standard Operating Procedures (SOPs) and ensure team adherence.

Coordinate with cross-functi...