Technical Team Lead

About this role:

Our client is a Kenyan ISP providing fast, secure fiber and wireless internet services, plus networking solutions for homes and businesses at competitive rates.The Technical Team Lead will oversee all first-level active and passive, on-site and off-site technical support for the Ruiru office infrastructure. The role also involves diagnosing and resolving faults on core network devices, including routers, switches, firewalls, bandwidth managers, and cache appliances.

Key Responsibilities:

• Team Management: Supervise and mentor the technical team by providing guidance and support in day-to-day operations. Schedule shifts, assign tasks, and ensure adequate coverage to maintain 24/7 network monitoring/support and NOC reachability.
  
• Technical Leadership: Provide technical guidance and support to team members in troubleshooting complex issues and implementing solutions.
  
• Escalation Point: Provide th...