Job Description
=8 years of IT or related domain.
Excellent written and verbal communication skills.
Education: Graduate (Any stream) preferably in computer science or related field.
Experience with Managed Service Providers or MSP platform companies
Responsibilities
Co-ordinate and manage the day-to-day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members.
Motivating, mentoring, and developing a team of 15-20 Engineers (a combination of L1, L2, and L3) to deliver a first-class service.
Consult with customers regarding post-sales requirements, and delivery, and will have input into ongoing service reviews.
Ensure all Managed Service provisions are delivered on time and following
ITBD’s Clients’ expectations and that support is provided accordingly with both internal and external stakeholders.
Set clear objectives, evaluate progress against objectives, and instill a performance- oriented culture with a focu...
Excellent written and verbal communication skills.
Education: Graduate (Any stream) preferably in computer science or related field.
Experience with Managed Service Providers or MSP platform companies
Responsibilities
Co-ordinate and manage the day-to-day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members.
Motivating, mentoring, and developing a team of 15-20 Engineers (a combination of L1, L2, and L3) to deliver a first-class service.
Consult with customers regarding post-sales requirements, and delivery, and will have input into ongoing service reviews.
Ensure all Managed Service provisions are delivered on time and following
ITBD’s Clients’ expectations and that support is provided accordingly with both internal and external stakeholders.
Set clear objectives, evaluate progress against objectives, and instill a performance- oriented culture with a focu...
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