Job Description
Technical Support (Customer Support) – Student Management Department
Position Summary
We are seeking a motivated and technically capable Technical Support Executive to manage student inquiries, coordinate with different departments, and ensure smooth daily operations within the Student Management Department. This role serves as the connection between students, academic teams, and internal departments, ensuring all concerns are properly understood, recorded, and resolved efficiently.
Key Responsibilities1. Student Support & Query Management
- Address student inquiries via WhatsApp, email, phone calls, and the LMS/portal.
- Resolve technical concerns related to logins, course access, assignments, dashboards, and application usage.
- Guide students step-by-step in resolving basic technical problems.
Forward complex issues to the appropriate department when necessary.
Coordination & Internal Communication
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