Job Description
Join our Team as a 1st Line Technical Support Agent!
Location:Remote
Hours:Shift based between 8am and 6pm Monday to Friday
About the role
Step into a fast‑paced, customer‑focused environment where no two days are the same. As a 1st Line Technical Support Agent, you’ll be the friendly, knowledgeable first point of contact for customers needing help with their VoIP, connectivity, and mobile services. You’ll diagnose issues, resolve common problems, and keep things running smoothly by escalating more complex cases to the right teams. If you enjoy troubleshooting, thrive on delivering great service, and are looking to grow your technical career, this role gives you the perfect platform to learn, develop, and make a real impact.
What makes you a great fit
- Experience working in a client‑facing service desk or support environment
- Strong analytical thinking and confident troubleshooting skills
Ready to Apply?
Take the next step in your AI career. Submit your application to Onecom today.
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