Technical Support Vendor Manager

Purpose:

• * Added to Job Family Technical Customer Services - CS in scan/refresh process
• Ensure Remote Support Team in the Region (Internal teams and Service Provider ) meet business RCA targets with appropriate skills and experience to deliver high quality, cost effective solutions in support of the Remote Strategy (KPI : Delivery of Remote Support SL and KPI's)

• Review and Approve Break Fix processes and activities of Remote Support Team in the region to ensure cost/benefit realization. (KPI: Quality processes of service performance)

• Utilizes skills, technology and knowledge to rapidly address and resolve issues in the support processes for Remote Support Strategy

• Work closely with Global teams to support Remote Support strategy Global alignment and delivery and implementation of global projects/programmes

• Responsible for ensuring the technical competence of Remote Support team in the Region (Internal teams an...