Technical Support - Tier 1

About the job Technical Support - Tier 1

Core Responsibilities

First Point of Contact: Serve as the initial point of contact for end-users seeking technical assistance via phone, email, or ticketing system.

Issue Identification: Gather information from users to understand and diagnose technical problems or issues they are experiencing.

Technical Troubleshooting: Provide basic troubleshooting and resolution steps for common hardware, software, and network issues.

Ticket Management: Log and track support requests in a ticketing system, ensuring timely resolution and proper documentation of all interactions.

Escalation Management: Escalate complex or unresolved issues to higher-tier support teams or specialized technical experts as needed.

Requirements

Min 2.5 years in IT Support Tier 1 role

Technical Knowledge: Basic understanding of computer hardware, software, operating systems (e.g., Window...