Job Description

About the Role

Are you passionate about solving technical problems and delivering exceptional customer service? We are seeking a Technical Support / Field Technician to join our Mining team. In this dynamic role, you will be the first point of contact for customer technical support requests, using tools like Zendesk to ensure timely and high-quality service. You’ll also travel to remote locations to install and maintain cutting-edge microseismic monitoring systems.

This is a great opportunity for someone who thrives in a customer-facing role, enjoys hands-on technical work, and is excited about travel and fieldwork.

Key Responsibilities

  • Serve as the first point of contact for client technical support inquiries
  • Manage and prioritize support tickets using Zendesk
  • Train industry personnel on the use of instrumentation
  • Maintain and update technical documentation and knowledgebase articles
  • Travel to remote site...

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